At Aqurr, we want to get your order to you as quickly and safely as possible. Here is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Standard Shipping: 7-15 business days
- Express Shipping: 5-10 business days (where available)
Please note that delivery times are estimates and may vary depending on your location and customs processing in your country.
Shipping Costs
We offer free standard shipping on all orders. Express shipping is available at checkout for an additional fee.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Please allow 2-5 days after shipment for tracking information to update.
International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer. These charges are determined by your local customs office and are not included in our shipping costs.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at [email protected]. We will work with the carrier to locate your package and ensure delivery. If a package is confirmed lost, we will send a replacement or issue a full refund.
Questions about shipping? Contact us at [email protected].