At Aqurr, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund policy.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or refund. To be eligible:
- The item must be unused and in its original packaging
- You must provide proof of purchase (order number or receipt)
- The item must not be damaged through misuse
How to Request a Refund
- Contact us at [email protected] with your order number and reason for the return.
- We will respond within 24-48 hours with return instructions.
- Ship the item back to the provided address.
- Once we receive and inspect the item, we will process your refund.
Refund Processing
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
If you would like to exchange your item for a different variant or color, please contact us and we will arrange the exchange at no additional cost (subject to availability).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will send a replacement at no cost to you or issue a full refund, including shipping costs.
Non-Returnable Items
Items that have been used, altered, or damaged by the customer are not eligible for return. Gift cards and downloadable products are also non-returnable.
Questions? Contact us at [email protected].